Why Mission Statement and Tone of Voice Are Important In Branding Strategy

Your branding strategy is not effective without the presence of a strong, consistent brand voice and the perfect use of tone. They play an important role that aesthetic visuals and prudent brand promise cannot perform, characterising your brand’s personality and guiding your communication towards your target customers. A well-expressed attitude will lead to the creation of a strong relationship, higher brand equity and eventually, increased revenue. 

Overview: In this article, we will discuss the correlation between brand voice and the tone of voice and how the perfect combination of these two aspects influence the efficacy of your branding strategy in 5 minute read.

Have you ever wondered why your business conversion rate stays low after spending a considerable amount of money on digital ads and other promotional activations? Well, you might need to revisit your branding strategy and see whether you have included a strong brand voice and incorporated corresponding emotions in your marketing strategy. These two aspects play a big role in sending the right signal to your target audience, which will lead to the adoption of your message and eventually, the consumption of your products or services. A 2019 research on brand consistency indicates that companies report 33% of increased revenue through a consistent presentation of a brand’s personality, or in other words, consistent use of the brand’s voice in the right tone. 

But, what constitutes a brand voice? How to choose the perfect tone to convey your messaging? and most importantly, how can these elements help increase your business conversion rate?  Let’s go through them!

-Brand Voice

The brand voice is your brand’s mission statement. It indicates the values that your company believes in and the attitudes your company has towards a certain issue(s). In branding strategy, a mission statement corresponds to a brand’s raison d’être or the WHY – why a certain brand is established and what purpose it aims to fulfill in society. Unlike the tone of voice that could change depending on the context, your brand voice should be consistent across all touchpoints of your marketing communications. It needs to be expressed in a manner that shows your brand’s personality by mindfully selecting words and syntax that are associated with your brand’s selected personality traits. 

Tone of Voice

The tone of voice, as many people believe, is the way you communicate your mission statement. It is also the emotions you put into your messaging so that  you can deliver your point effectively. In order to understand how the tone of voice really works, Nielsen Group conducted a rigorous research on the use of tones in messaging and devised the widely-accepted parameters. It comprised of four dimensions;

-Funny vs Serious

-Casual vs Formal

-Irreverent vs Respectful

-Enthusiastic vs Matter-of-Fact

-How To Define The Right Tone of Voice and Why Is It Important?

The question now is how to define which tone of voice that is most suitable to express your brand’s voice and therefore, represents the personality of your brand in a beneficial way (your branding strategy). Well, similar to human beings, brands may be as well associated with personality traits. According to a research conducted by Jennifer Aaker, a well-known marketing professor from Stanford University, brand’s personality are categorised into five big dimensions; Sincerity, Excitement, Competence, Sophistication and Ruggedness. These traits combined with your brand’s voice could then be a guiding block that directs you towards the proper tone of voice for your brand…

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